You can cancel your bookings online by sending us the Echo Travels & Tours booking number and Mobile number. After receiving your details and verification, your booking will get cancelled. For all offline cancellations contact Echo Travels & Tours Customer Care.
For all cancellations, cancellation charges will apply as per policy by the airline’s or hotels or bus. We will deduct some retention charges. In case if you booked using credit card, a processing fee of 5% will be deducted. Credit card transaction tax is according to Indian government rule and we are not liable for any dispute. You have to cancel your trip within a specific time period otherwise; a certain amount will be deducted from your advance.
After cancelling your booking, you will need to send us the paper ticket to our office. On receiving the ticket, the refund shall be processed within 7 to 10 working days from the date of receipt.
In case of e-Tickets and PTA, the refund shall be processed within 15 - 20 working days from the date of the cancellation request being made. If we have received the payment through a valid credit card, then the same will be refunded to your credit card. Payments made using any other form of payment will be refunded by cheque within a maximum of 30 days from date of receipt of ticket. All refunds shall be processed subject to processing of refunds by the respective airline/service provider.